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German or French Speaking Technical Support Analyst

Tech Mahindra Kft.

German speaking Technical Support Analyst
Do you want to put your language skills to good use?

Do you like solving problems and work effectively?
Do you enjoy multinational environment and are not afraid of IT?
JOIN US!

For our office in Budapest we are looking for IT Service Desk Agents for our German clients. You will provide first line technical support to users.

 

Scope of position

The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user’s problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.

What we offer:
Multicultural environment
Chance to be part of a growing organization
Usage of languages
Private health insurance
Cafeteria benefits
Venue easy to access and modern office near metro line 3
Home office now for your safety, will work from our office later
Competitive compensation package

What we need from you:
Strong problem resolution and communication skills
Fluent German with certificate (C1)
Strong communication level of English (B2+)
IT Awareness
Relevant experience is an advantage
Excellent in verbal & written communication
Problem solving abilities, strong logical analytics

What you will do:
Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries
Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
Ensure that issues are resolved within ticket life cycle
Incident handling and escalation management
Advice end-users on appropriate actions needed.
Co-ordination between users and resolver groups (if necessary)
Work independently and within a team
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles

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