Swedish or Finnish speaking Technical Support Analyst

Tech Mahindra Kft.

Swedish or Finnish speaking Technical Support Analyst
Do you want to put your language skills to good use?

Do you like solving problems and work effectively?
Do you enjoy multinational environment and are not afraid of IT?

For our office in Budapest we are looking for IT Service Desk Agents for our Swedish and Finnish clients. You will provide first line technical support to users.

What we offer:
Multicultural environment
Chance to be part of a growing organization
Usage of languages
Private health insurance
Cafeteria benefits
Venue easy to access and modern office near metro line 3
Home office now for your safety, will work from our office later
Competitive compensation package

What we need from you:
Strong problem resolution and communication skills
Fluent Swedish or Finnish (C1/B2)
Strong communication level of English (B2+)
IT Awareness
Relevant experience is an advantage
Excellent in verbal & written communication
Problem solving abilities, strong logical analytics
Ability to work independently and in a team environment

What you will do:
Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.
Ticket life cycle handling
Co-ordination between customers, resolver groups and 3rd parties
Incident handling and escalation management
Remote troubleshooting for:Desktop machines, laptops, Notebooks
Printer Services: network printers – Le
iPhones, iPad, iPods
Backup system support;
Updating current infrastructure;
Deploying/support new equipment;
Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
Manage Service requests, software installations, new computer setups, upgrades, etc.
Manage request fulfilment as per work flow tasks defined, access management through multiple portals.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Support the following technologies: Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.

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