Overview
Key Accountabilities
Drive, supervise and review customer service operations for customers and business
Log, assign, supervise progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
Run and analyse performance reports
Support Lead analysts through the issue of critical operational / commercial and performance issues.
Manage performance against key performance metrics (customer happiness, first call resolution, service level compliance, transactional accuracy etc.).
Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security.
Requirements
Bachelor’s degree or equivalent experience
Previous experience in a business support environment
Proficiency in English and Polish
Must demonstrate high level of proficiency in Microsoft Packages (Excel & Word) and show an intermediate level interest in CRM systems/applications
Excellent written/oral communication skills and ability to build effective working relationships
Result-oriented personality and capability to overcome obstacles
Capability to work in a team or individually if required
Ability to keep deadlines whilst under pressure without compromising accuracy
Highly motivated
Exhibit strong Teammate characteristics, constructive communication and active listening skills at all times
This position is a hybrid of office/remote working
About bp Finance Business & Technology (FBT)
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably in is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
