Our customers are at the heart of everything we do. It’s one of the key things we look for in our graduates, they anticipate customer needs before they even know it. If you’re committed to making things better for the people and businesses that buy our products, then this might be the job for you.
You’ll be right in the middle of delivering high profile projects to help us provide a world class customer service. That could be from almost any aspect, from looking at the design and delivery of our customer service, and how it works from an operational stand point. Or you could be directly delivering service improvements with clients directly. Or you could be at the forefront of helping us identify how we can improve the service we offer customers within our Business Improvement teams.
All the projects you’ll be working on will mean you develop a broad range of skills. You’ll be getting stuck into complex transition and transformation activities, as well as looking at strategy and how to improve our service design. We’ll also teach you how to work with your customers, no matter their situation. You might be delivering new services to a customer, process transformation or providing customers with customer service support.
There are lots of ways to develop in this role and the experience and exposure will allow you to develop a great breadth of knowledge. Throughout your rotations you’ll also learn many new skills, and you’ll be given a mix of face-to-face, financial and commercial awareness training.
Want to be building something that’s got impact? BT can help you with that.
In Hungary, BT has been present in Hungary since 1999. Besides the sales office for the EMEA region, the company established its European Service Centre (BT ROC) in Hungary in 2007 with two offices in Budapest and Debrecen.
A wide range of client services are settled in the Hungarian centre, making colleagues able to be part of our customer journey end-to-end. The company provides services in the fields of service assurance, contract management, project management, finance, business administration, and high value-added network and service design.
It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Our programme is available in the Global part of our business
Joining a multinational company focused on Telco and IT infrastructures to make a better world.
Healthy work-life balance
Competitive salary, and social benefits.
Budapest or Debrecen, Hungary
You’ll need to speak fluent English, any other European language is an advantage
Graduated in 2019/20/21 (BA or MA )
No more than 2 years’ experience in a full time position
The project will start at the beginning of September, 2021, and will last 2 years.
BT (British Telecommunications)
If you would like to experience how is working at a stable but continuously developing company, you will find your place in BT Regional Operations Centre. In 2007, we started with only a handful of people, now nearly 2,500 colleagues work with more than 3,000 clients in the Hungarian capital Budapest and in the City of Debrecen. Whether you’re a career starter or a seasoned pro, you will be part of a young, converging team at BT. You can be our future, join and let’s plan it together.