Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery or office anywhere in the world and you’ll meet teams of people who are very good at what they do and who enjoy doing it.
About the Role
Scope of the role
Sell To Cash (STC) deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
The role actualizes the “one face to the Customer” approach, drives Customer satisfaction through service excellence and owns cash collection.
Purpose of the role
Drive CASH, On Time In Full and TAG results by managing excellent business partnering with Customers as well as with In-Market Supply Chain, Sales, Commercial Finance Teams and 3PL.
Proactive out of stock management, involve Customer to the decision by offering alternatives
Proactive cash collection
Manage credit risk (monitor payment behavior of customers and propose credit limit changes, make suggestions on order release)
Manage phone orders and Customer initiated order amendments in SAP
Manage customer ledger (reason code and text up-to-date information on overdue invoices, rejected and unidentified deductions)
English and Danish knowledge
Strong customer service attitude
Good interpersonal and communication skills
Good problem solving and analytical skills
Outlook end Excel knowledge
Customer Service experience (or related areas) is an advantage
PC and System skills (SAP knowledge – not a must, XLS, Word)
Benefits of working here
Unique Family Leave opportunity
We work without border – you will work with people from all over the world
You will deal with world class brand portfolio
Wide variety of thematic events, afterwork activities organized by employee communities
Product Allowance to purchase company products from the staff shop
We won the Fittest Workplace Award, of course we have a Gym
Urban legend is true, we do have a Rooftop Bar
Diageo is a global leader in beverage alcohol with an outstanding collection of brands across spirits, beer and wine categories. These brands include Johnnie Walker, Crown Royal, J&B, Buchanan’s and Windsor whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.
Diageo is a global company, and our products are sold in more than 180 countries around the world. The company is listed on both the London Stock Exchange (DGE) and the New York Stock Exchange (DEO). The Budapest office, is one of four global business operations centres, providing high value-added, strategic corporate functions such as trade, logistics, treasury, finance and strategy, global HR, business analysis, financial audit, and procurement.