About us 

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.



GDBS (Global Diageo Business Services) is a multi-functional, multicultural, multi-language Shared Service Centre that handles DIAGEO-wide transactions across various world regions.

The OTC Process serves around 25 markets/countries. Western European countries have individual trading structure and culture and currently in a competitive economic environment. WE countries like GB, Iberia, and Germany are key contributors to overall Diageo performance.

About the role

Purpose of Role

The Customer Service Advisor is the first point of contact for customers, including EDI customers, IMC’s, 3rd party service providers (warehouse) and GDBS Budapest teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.



Ensure adherence of quality and process controls (CARM and audit)
Finding solutions for all incoming queries – investigate, monitor, follow-up issues and provide information on progress
Provide and continuously improve service levels in co-operation with the IMC, Logistics, Finance and other parts of the business to strive for excellence in a highly competitive environment
Being responsible for proper communication between DBS BUDAPEST teams and internal/external contacts
Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems) within pre-defined parameters as set out by Brand Owners. 

About You

Experience required/Skills/capabilities/Languages

Fluent English language skills
Liaising with other teams, coordinating issue resolution and ensure effective WoW
Excellent interpersonal and communication skills
Able to effectively prioritize incoming issues and build on acquired knowledge when making decisions in own area of responsibility
Able to co-ordinate projects, prepare analysis
College or university Degree
Prior experience in Cash Cycle process is desirable 

Benefits of working here

Unique Family Leave opportunity
We work without border – you will work with people from all over the world
You will deal with world class brand portfolio
Wide variety of thematic events, afterwork activities organized by employee communities
Product Allowance to purchase company products from the staff shop
We won the Fittest Workplace Award, of course we have a Gym
Urban legend is true, we do have a Rooftop Bar


Diageo is a global leader in beverage alcohol with an outstanding collection of brands across spirits, beer and wine categories. These brands include Johnnie Walker, Crown Royal, J&B, Buchanan’s and Windsor whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.

Diageo is a global company, and our products are sold in more than 180 countries around the world. The company is listed on both the London Stock Exchange (DGE) and the New York Stock Exchange (DEO). The Budapest office, is one of four global business operations centres, providing high value-added, strategic corporate functions such as trade, logistics, treasury, finance and strategy, global HR, business analysis, financial audit, and procurement.

Bérezés: Up for discussion