Service Operations Coordinator – Swedish speaker

Overview

What You’ll Do

• Handle daily service operations tasks to support overall team goals and ensure service levels are met.
• Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.
• Escalate complex operational issues and follow up to ensure resolution and process improvement.
• Maintain process documentation and support standard operating procedure (SOP) adherence.
• Support implementation of new initiatives and process changes aimed at improving service effectiveness.
• Contribute to a positive and collaborative team environment that reflects foodora’s values.
• Communicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency.
• Stay informed on relevant tools, systems, and product updates to effectively carry out tasks.
• Provide timely updates on tasks, blockers, and outcomes to team leads and relevant stakeholders.
• Assist customers with their issues with excellent customer service.
• Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
• Listen attentively to customer needs/concerns and demonstrate empathy while maximising the opportunity to build rapport with the customer.
• Perform proactive follow-up with other support team members to ensure efficient resolution of customer requests.
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
• Handle complaints and provide appropriate solutions and alternatives within the allocated time.
• Work on personal and team goals as part of a dynamic team in a fast-paced environment.

  Help us raise the bar — and grow with us. If you’re eager to learn, lead, and make an impact, you’ll find fantastic growth opportunities at foodora.