Leírás
We are looking for an enthusiastic Slovenian Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project – in line with the contractual agreements.
Your responsibilities will be the following:
- As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
- Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
- Keep the user informed and follow-up ongoing cases
- Involve your customers – realise and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
- Be proactive – identify deeper drivers of customer needs
Don’t be afraid of some administration – record all the cases to the client’s tool, follow up your answered calls and emails
REQUIREMENTS
- Fluent in Slovenian language and has conversational English language knowledge
- Loves helping customers, communicates clearly and has excellent problem solving skills
- Has a strong customer service focus
- Having experience in customer service that’s an advantage, but we will provide full professional training
- Pays close attention to the details
- Enjoys learning new things and develops – adopts changes easily and be flexible
- Confident user of MS Office package
If you join us we offer you:
- Possibility to work from home (in Hungary)
- Possibility to work in part-time
- Competitive salary, bonuses and cafeteria benefits
- Paid professional training lead by our professional trainers
- Stable and international company background
- Multilingual environment, native colleagues from more than 25 nationalities
- Become a member of a friendly team – a company culture where we respect our diverse and unified teams, where we are proud of our achievements
- Opportunity for personal development and learning – You can develop and grow within the company as a member of our career program
Foundever Magyarország Kft.
Foundever™ is a global leader in the customer experience (CX) industry.
With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
