This is a great opportunity for both fresh graduates and experienced professionals. If you enjoy using your Italian and English language skills, and you’re looking for a position in the field of IT with great career prospects, then this is the perfect opportunity for you!
Your new role
- Acting as a first point of contact, providing technical guidance to the supported client
- Managing calls and handling incoming requests via different tools
- Handling administrative duties on a daily basis and registering, following up on reported cases
- Regularly cooperating with L2 Teams on complex issues
- Taking part in customer experience’s improvement
What you’ll need to succeed
- Fluent Italian and at least intermediate English knowledge
- Relevant knowledge in IT support or customer service environment is an advantage
- Willingness to broaden your knowledge in the field of IT
- Excellent communication skills and customer-focused mindset
Hays is the world’s leading recruiting group. We are experts in finding the right talent to the right position. By truly understanding our customers and candidates we help people and companies achieve a lasting impact. With more than 50 years of recruiting experience, we operate in 33 countries, across 20 industries. In Hungary, we’re connected with thousands of employers – from SMBs to large multinational companies – looking to find qualified, skilled talent.