Overview
Technical Service Desk Representative (Dutch / Czech)
Location: Budapest (On-site)
Company: HR Express Kft. – on behalf of our international partner
Job Responsibilities
– Handle incoming Dutch or Czech phone calls, chats, and emails
– Register, troubleshoot, and resolve L1 technical issues
– Diagnose basic hardware and software problems
– Perform remote support using screen-sharing tools
– Manage tickets throughout the full lifecycle in the ITSM system
– Collaborate with resolver teams and escalate issues when necessary
– Ensure compliance with KPIs and SLAs
– Complete a 4–5 week on-site training program
Requirements
– Native level Dutch or Czech language skills
– Strong English communication skills (B2 level)
– Excellent communication and problem-solving ability
– Basic IT knowledge (Windows, applications, troubleshooting)
– Customer-oriented attitude and patience
Advantages
– Experience in customer service or IT support
– Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
What We Offer
– 700,000 – 800,000 HUF gross / month (depending on experience)
-Stable international company background
– Modern office environment in Budapest
– Monday to Friday, daytime work schedule
– Continuous onboarding dates
– 1-year fixed-term contract with possible extension
Workplace
Budapest (on-site only)
How to Apply
If you are interested, please send your Dutch and English CV to:
📨 jelentkezes@hrexpresskft.hu
Erre a hirdetésre való jelentkezéshez küldjük el az adatainkat e-mailben a jelentkezes@hrexpresskft.hu címre
About HR Express Kft.
Our company’s core profile is employee leasing and recruitment, where the satisfaction of both our workers and our partners plays a central role.
It is important to us that our employees can turn to us with confidence — we support them in everything, from starting their job to handling everyday administrative matters.
Our goal is to ensure that the people who work with us feel secure in the long term and are happy to recommend us to their friends.
We apply the same level of care when choosing our partners: we only work with fair and reliable employers when providing leased or recruited staff.
