Leírás

Roles and Responsibilities

• Being a team player with a high level of communication and willingness to work with multiple

teams to find solutions.

• Conducting Product, Process, Behavior, Motivation & Soft skills training.

• Design training content, consult stakeholders to find a suitable schedule for the training and

impart training on Product, Service, Processes Systems, soft skills and mock call certification.

• Handling on floor training batches.

• Coordination of refresher training based on TNI’s.

• Support Operations during transitions of various processes.

• Support Operations by ensuring that delivery teams are capable of meeting required KPI

• Conducting monthly client calibrations sessions.

• Preparing and administrating periodic performance reviews for agents.

• Conducting Job knowledge quiz for the Process.

• Providing Improvement suggestions around training delivery/content/deployment.

 

 

 

Key Deliverables (KRA Measure)

• Delivering throughput with minimum attrition

• Monitoring the agents performance post they are handed over to operations (0-30days)

• Owning agent development by identifying improvement opportunities, conducting refresher

training and ensuring the effectiveness at least 85% of the trained population should improve.

• Self-call taking 2 hours per week

• Ensuring process PKQ once in a month along with his own/her own.

• Self-performance on Customer satisfaction

Applicant’s Specifications & Qualification:

• Excellent verbal and written communication (German and English) in an international process

• Candidate must be college or vocational school graduates or possess comparable work

experience.

• Excellent presentation and public speaking skills

• Ability to maintain a solution-oriented approach.

• Effective time management skills.

• Understanding of effective training methodologies and tools

• Shows flexibility/ownership & works under pressure situation.

• Ability to work within challenging environment with tight delivery timelines.

• Willingness to work in any shift.

• The candidate should have excellent problem solving capabilities and lateral thinking skills.

• Understanding of the Business situation and capability to address issues.

• Candidate should be open to change, Multi-tasking skills, Inter personal skills.

• Willingness to travel for short/long trips basis demand of business situations.

• Flexible working in shifts (07:00 to 19:00)

• Comfortable working from office

Applicant’s Specifications & Qualification:

• Excellent Communication Skill

• Good interpersonal skills

• Excellent lateral thinking skills

• Willingness to work in any shift

Erre a hirdetésre való jelentkezéshez küldjük el az adatainkat e-mailben a vnmallepudi@jsanconsulting.com címre

JSAN Consulting Group

JSAN Consulting provides technology consulting services throughout Europe, USA and APAC, and we pride ourselves on our highly professional and service focused approach. Our unique value proposition of being better, faster and less expensive is compelling to our clients, most of whom regard us as a long term partner helping them to achieve their business objectives.

Bérezés: 850000 HUF /Month (Gross)
Nyelvtudás:
Angol
Német
Szak:
JOB OPPORTUNTIY (GERMAN TRAINER (Customer Support - Retail /Ecommerce))