Designation: RTA / Real Time Analyst (German Support)
Language to be supported: German.
Language Proficiency: C1 or native with English B2
• Analysis – Strong Analytical skills • Should be able to handle & achieve the departmental requirements • Maintain data integrity • Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis • Should be open to change, Multi-tasking skills • Ability to manage real time queues and skill changes • Communication between Team Locations to effectively manage the staff • Ensure is able to effectively manage floor discipline • Ability to think on toes and take accurate decisions which will help in meeting the service goals • Meet Real Time Adherence • SLA – Service Level/Abandon Rate Targets met on a consistent Basis • Real Time Reporting – Timeliness & Accuracy • Client Management – Internal and External • Ability to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basis • Ability to handle high level data analysis and data Applicant’s Specifications: • Good knowledge of MS Excel & other MS Office Applications • Should have good communication skill • Should have good Knowledge of Avaya CMS • Ability to think strategically and work in terms of business opportunity and growth • Candidate should be ready to work in different shift environment- and on weekends. • Ability to handle pressure and a natural go getter • Should have understanding of basics in Scheduling
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JSAN Consulting Group
JSAN Consulting provides technology consulting services throughout Europe, USA and APAC, and we pride ourselves on our highly professional and service focused approach. Our unique value proposition of being better, faster and less expensive is compelling to our clients, most of whom regard us as a long term partner helping them to achieve their business objectives.