• Administration, configuration and maintenance of the application stack (Spring Boot, Database, K8S cluster, etc.) for customer on SAP C4C Cloud platform in public cloud
  • Developing, managing and maintaining the SAP C4C Cloud automation platform to ensure all deployments and upgrades of relevant applications are performed smoothly
  • Ensuring a sustainable high quality of services for customer C4C sites though proactive monitoring, planning and automation initiatives
  • Troubleshooting and orientating resolutions to complex technical problems across multiple tiers
  • Planning, reviewing and executing continuous system changes and improvements
  • Developing and maintaining technical documentation in a highly readable manner
    In-depth application bottleneck diagnosis and platform performance tuning using APM and Database tools
  • Acting as an escalation point for all technical issues related to the platform during the on-call shift


  • Minimum of bachelor’s degree in quantitative field (preferably Computer Science or related disciplines), or equivalent combination of education and experience
  • 0-3 years direct experience in a similar role with cloud-oriented mentality
  • Understanding of Microservices Architecture, Cloud Native Application and implementation best practices
  • Understanding one or more of these technologies or areas: Kubernetes, Istio, API Gateway, HANA Cloud, MongoDB, Kafka, ElasticSearch.
  • Knowledge of large-scale cloud-base application deployments across high availability cloud (public and/or private) infrastructure
  • Highly skilled in CI/CD tools (e.g. Chef, Puppet, Ansible, Jenkins, Rundeck) and scripting (e.g. Python, Shell)
  • Knowledge of RDBMS, such as SAP HANA, MSSQL and MySQL
  • Highly customer-focused attitude, with natural ability to engage with customers and manage stakeholders
  • Profound experience working in managed services or a cloud-based service provider like Azure or GCP
  • Ability to multitask and prioritize tasks even under stressful conditions
  • Professional efficiency in English (both verbal and written)
  • Availability to on-occasion flexible working hours, as well as occasional participation in off-hour on-call support rotations 

Any of the following would be an advantage:

  • AWS, Azure, GCP, AliCloud public cloud solutions
  • Experience in C4C framework
  • Web/Mobile application and software developing experience
  • Understanding of JVM optimization, tuning and debugging
  • VMWare stack for private cloud: Hypervisor, NSX and vCenter
  • Application performance tuning and APM tools such as Dynatrace
  • Database performance tuning for SAP HANA and/or MSSQL
  • ITIL Certification(s)
  • Scrum Certification(s)
  • Experience in project management

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SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

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