Slovakian / Czech / German / Spanish / Italian / Polish / Swedish Customer Support Agent

Leírás

Understanding the products and services provided by the company. 
Knowing and identifying the customer needs. 
Recommending products and services as per the customer requirements. 
Maintaining customer relationship. 
Assisting customer via calls, emails, Chat, etc. 
Recording and document customer complaints. 
Diverting the call to the relevant departments. 
Providing excellent customer service and customer satisfaction. 
Maintaining the confidentiality of client’s & Customer information. 
Following up with the customer as and when needed. 
Taking feedback from the client and Customer. 
Resolving customer issues in a polite and professional manner

 

Bachelor’s degree or equivalent experience. 
Experience working in the Customer Service department as a Customer Service Associate, Customer Service Representative, or a similar position. 
Proficiency in Customer Relationship Management tools such as Zoho, Salesforce, CRM  etc. 
Demonstrate accountability and ownership of issues. 
Excellent phone and email etiquette. 
Good interpersonal and organizational skills. 
Exceptional data entry skills. 
Multi-Tasking ability.
Working experience with MS Office Tools. 
Excellent time management skills. 
Bachelor’s degree or equivalent experience. 
Experience working in the Customer Service department as a Customer Service Associate, Customer Service Representative, or a similar position. 
Proficiency in Customer Relationship Management tools such as Zoho, Salesforce, CRM  etc. 
Demonstrate accountability and ownership of issues. 
Excellent phone and email etiquette. 
Good interpersonal and organizational skills. 
Exceptional data entry skills. 
Multi-Tasking ability.
Working experience with MS Office Tools. 
Excellent time management skills