Scope of position:

Customer Service associate acts as the point of contact for all voice and non-voice communication from customer and internal TechM project team members, hence excellent communication skills required. You need to have excellent typing speed with highest level of accuracy to ensure details captured appropriately in the client system. You need to have attention to detail kind of attitude to ensure the transactions team process are inline to the client quality requirement and accuracy.

What we offer:

Multicultural environment
Chance to be part of a growing organization
Usage of languages
Private health insurance
Cafeteria benefits
Venue easy to access and modern office near metro line 3
Home office – might be needed at Budapest office if there be a necessity
Competitive compensation package

What we need from you:

Strong problem resolution and communication skills
Flexible to work in shifts (only in one)06:30 to 15:00 (Mon to Fri)
13:30 to 22:00 (Mon to Fri)
22:00 to 06:30 (Mon to Sun)
At least B1/B2 in Italian
Communication level of English at least B1
Ability to work independently and in a team environment
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Basic Troubleshooting skills
Computer literate
In-depth knowledge of a company’s products and/or services
Well-versed in Microsoft Applications or Equivalent Programs
Google Translate Versatile

What you will do:

Process Outbound Call to customers for updating/tracking missing information
Collaborate with other call center professionals to improve customer service
Handle in-bound call from and support them with information update
Data Entry with highest level of accuracy and quality
Follow defined processes of Tech Mahindra and client
Update information in client systems
Verification of Financial and Commercial Documents
Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
Solve customer case and support online orders according to support process
Responsible for maintaining a high level of professionalism with clients, establish a positive rapport with every contact
Update customer information in the customer service database
Stay updated on product knowledge and be informed of any changes in company/client policies
Impact the company’s bottom line by problem solving and increasing customer loyalty and satisfaction/experience
Ensure high quality output is maintained throughout the engagement and in each contact ensures that all steps dictated in the support process are adhered to
Takes responsibilities and has a good sense of accountability
Other tasks and deliverables may come up depending on the business needs

Bérezés: bruttó 215.000 HUF