Each annotator/business associate is responsible for annotating the given query by comparing the available guidelines and context. When it is in-scope, the query should be annotated and when it is out of scope (ambiguous or complex), it should be flagged. The Business Associate/Annotator should have logical/reasoning capabilities and language skills to process and make sense of the information that needs to be annotated efficiently. Identifying and making sense of language patterns.
What we offer:
Chance to be part of a growing organization
Usage of languages
Competitive compensation package
Home office now for your safety, will work from our office soon
Part time option available
Should be able to identify the patterns & the meaning from the composition of words of the assigned language
Able to identify similarities and differences between different intentions uttered on the Virtual Assistant
Good communication skills, ability to identify gaps and suggest improvement plans
Deliver excellent performance to achieve and exceed a contractual SLA
Ensuring production quality and target KRAs are met
Meet the expectations of the process and should be able to sense business requirements
Maintaining confidentiality and adhering to company/customer policies
Native or C1 level German speaker
The Bachelor’s degree in any stream, or related discipline
Excellent communication and Proficiency in Grammar (In English and German)
Problem-solving and logical reasoning skills
Comfortable working in a fast paced, highly collaborative, and dynamic work environment
Ability to handle pressure and a natural go getter
Tech Mahindra Kft Hungary
We are Tech Mahindra Business Services. We are here to deliver a high quality and enjoyable experience to customers. As experts in end-to-end customer relationship management, our people are experienced in connecting with customers through great experiences.
Our strength lies in the fact that we don’t just manage calls – we handle emotions and expectations with sensitivity. While our focus on the commercial aspect also helps make these customer relationships more profitable for you. Our people capability is enhanced by strong data, technology know-how, operational excellence and strategic analytics. Ensuring attentive and positive experiences that leave your customer truly connected to you.
Our Lineage We are a subsidiary of Tech Mahindra which is a part of the Mahindra Group.