WHAT WILL YOU DO?
Based at the new Shared Service Center in Budapest, the Customer Service team is responsible for supporting our clients in life science business throughout their lifecycle including the administrative, quotation and order fulfillment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.
· Work on assignments/projects as part of a team to support EMEA/corporate objectives
· Become knowledgeable of the Customer Service functions of the ERP system to enable a high standard of customer service support to Thermo Fisher customers
· Create/Maintain relevant customer details in our systems to ensure consistency and a high quality of data
· Assess individual customer requirements and direct activities to appropriate departments to ensure timely resolution within departmental SLA’s
· Maintain daily customer service reports by utilizing key metrics as per defined within teams assignments
· Manage all fax/written/web orders within the divisions guidelines, relay price and availability of products to customers where necessary
· Deal with customer complaints efficiently and professionally as per the service level agreement
· Adhere to existing SOP’s, SLA’s and departmental training guideline
· May be required to perform other related duties as required and/or assigned.
· Competent Microsoft Office user
· Strong written and verbal communication skills in English
· Must have the ability to identify and solve problems and to multi task under deadlines
· Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
· Display attention to detail and accuracy in the work place
· Good organizational skills and the ability to prioritize effectively
· Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
· Work on own initiative on daily routine tasks as well as solving system issues
· Relevant customer service experience desired, preferably in a customer care/office environment
· Experience with Oracle or SAP preferred but not essential
· Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
Most of the other physical demands are typical with those associated with an office environment.
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Not exactly what you are looking for? Sign up for our Talent Community and stay tuned: http://bit.ly/Thermo_CustomerCare_Talent
Thermo Fisher Scientific
WHO WE ARE
As the world’s leader in serving science, at Thermo Fisher Scientific, our professionals develop critical solutions—and build rewarding careers. We help customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.
Our mission is to enable our customers to make the world healthier, cleaner and safer.