Overview
What success looks like in this role:
Our Customer Service team is crucial to our mission, providing clients with solutions and assistance that deliver results for businesses worldwide. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.
Be inspired, encouraged, and supported to fulfill your ambitions and reach your full potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks:
- Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
- Guiding the client through the necessary steps to restore functionality
- Being responsible for either solving the issue or assigning up to Level 2 support
- Coordinating Service Requests by following up with the cross-functional teams
- Team up with your colleagues to collaborate on problem-solving and identify major service solutions
- Actively use the knowledge base to resolve problems and raise potential knowledge gaps
- Coordinating and following up on Service Requests
You will be successful in this role if you have:
- Fluent English language skills
- Advanced/close to native language skills in French (support language)
- Considerable familiarity with the MS Office Suite, particularly, and the Windows environment in general
- Attention to detail and analytical mindset
- Ability to work on multiple and/or similar activities simultaneously
- Outstanding team player attitude
Unisys Customer Service Team is for you if you would like to:
- Experience real customer and employee diversity
- Be a trusted team member and have a supportive supervisor
- Work in an ethical company culture where you can be yourself
- Be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path
- Have unlimited access to our online training tool to improve your soft skills and technical capabilities
What do we offer?
- Hybrid working is supported
- Monthly gross 44.200 HUF cafeteria – regardless of your weekly working hours
- Fixed extra language allowance
- Additional shift bonuses
- Private Health Insurance – Premium Package provided for all Unisys associates after 6 months of tenure
- Home office allowance
- Last and foremost, a great team, as well as a lot of learning and training opportunities
