Overview

On a daily basis:

  • Being the Single Point of Contact between End users and Onsite Engineers.
  • Understanding and supporting the End-to-End Product Management Lifecycle
  • Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users
  • Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions
  • Within delivery keeping the agreed service levels
  • Maintaining and improving customer satisfaction, providing a consistent customer experience
  • Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met
  • Exception handling within the process (stuck process/change process/procedural changes)
     

You are the ideal candidate if…

  • You are fluent in German and in English (spoken and written)
  • You are an experienced and senior colleague or a young professional who would like to start (or continue) your career with us
  • You have 1-2 years of service desk / logistics / customer service, and/or back-office experience and would like to use your learned skills on a different service area
  • You have already worked with small transition projects or process transfers with frequent changes to the ways of working
  • You are confident in your communication with internal and external customers
  • You would like to use your language capability as a base for your daily work
  • You are a quick learner and open to learn IT Service Delivery processes through various tools like IT Service Management Tools
  • You have working knowledge of Windows 10 and MS-Office applications (Word/Excel)
  • You have good interpersonal, literacy and numeracy skills
  • You can work under supervision, follow instructions and procedures as well as you are able to be independent
  • You can learn new tasks/areas quickly and willing to progress as well as to motivate others
  • You demonstrate an organized approach to work, you can do structured work under pressure and are result-oriented
  • You like complex challenges (at times)
  • You are able to organize, prioritize, and being able to see the process from a higher level.
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About Computacenter

About the company

Computacenter is a leading independent technology company in the world, helping our clients create, transform and manage their technology infrastructure and implement digital transformation. The company, registered in London, employs more than 20,000 people worldwide. Our Purpose is Helping our customers change the world

Our customers are some of the world’s greatest organisations. We work hard to get to know them, understand their needs and put them at the heart of everything we do. We work relentlessly to build their long-term trust, so they can rely on us in a complex and ever-changing world. Our business is about technology, but first of all, it is about people. Creating a healthy, diverse, and inclusive environment is important for our people and our business. Computacenter offer career opportunities in more than 15 countries. We’re expanding globally and continually looking for new talent. Whether you’re an experienced professional or a recent graduate or school leaver, we offer a range of opportunities to help you grow and develop.

Bérezés: Salary range
Nyelvtudás:
Angol
Német