Overview
On a daily basis:
- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improving customer satisfaction level.
You are the ideal candidate if….
- You have fluency in English and an additional European language- German /French /Italian /Spanish /Portuguese /Polish /Serbian
- You have affinity to resolve IT related issues
- You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
- You have logical thinking and solving problems fast and resourcefully is not a problem for you
- You have outstanding communication skills and customer focused mind-set
- You have the ability to do multitasking
- You enjoy working in a team.
About Computacenter
About the company
Computacenter is a leading independent technology company in the world, helping our clients create, transform and manage their technology infrastructure and implement digital transformation. The company, registered in London, employs more than 20,000 people worldwide. Our Purpose is Helping our customers change the world
Our customers are some of the world’s greatest organisations. We work hard to get to know them, understand their needs and put them at the heart of everything we do. We work relentlessly to build their long-term trust, so they can rely on us in a complex and ever-changing world. Our business is about technology, but first of all, it is about people. Creating a healthy, diverse, and inclusive environment is important for our people and our business. Computacenter offer career opportunities in more than 15 countries. We’re expanding globally and continually looking for new talent. Whether you’re an experienced professional or a recent graduate or school leaver, we offer a range of opportunities to help you grow and develop.
