Overview
What You’ll Be Doing:
-Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
-Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
-Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
-Establishing and nurturing strong relationships with company partners and external stakeholders.
-Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.
What We Look For In You:
-A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
-At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
-Proficiency in both spoken and written language relevant to the job, along with a high level of English & Italian language proficiency.
-Ability to work independently in a fast-paced environment and deliver multilingual support.
-Willingness to work according to a given schedule to support 24×7 language-related operations.
-Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
-Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
-Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
-Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.
Nice to Haves:
-Familiarity with cryptocurrency and/or finance-technology industry.
-Working knowledge of CRM tools, such as Zendesk.
-Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite
About OKX
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
