Overview
What success looks like in this role:
Our Customer Service team is crucial to our mission, providing clients with solutions and assistance that deliver results for businesses worldwide. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.
Be inspired, encouraged, and supported to fulfill your ambitions and reach your full potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks:
- Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
- Guiding the client through the necessary steps to restore functionality
- Being responsible for either solving the issue or assigning up to Level 2 support
- Coordinating Service Requests by following up with the cross-functional teams
- Team up with your colleagues to collaborate on problem-solving and identify major service solutions
- Actively use the knowledge base to resolve problems and raise potential knowledge gaps
- Coordinating and following up on Service Requests
You will be successful in this role if you have:
- Fluent English language skills
- Advanced/close to native language skills in German (support language)
- Considerable familiarity with the MS Office Suite, particularly, and the Windows environment in general
- Attention to detail and analytical mindset
- Ability to work on multiple and/or similar activities simultaneously
- Outstanding team player attitude
Unisys Customer Service Team is for you if you would like to:
- Experience real customer and employee diversity
- Be a trusted team member and have a supportive supervisor
- Work in an ethical company culture where you can be yourself
- Be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path
- Have unlimited access to our online training tool to improve your soft skills and technical capabilities
What do we offer?
- Hybrid working is supported
- Monthly gross 44.200 HUF cafeteria – regardless of your weekly working hours
- Fixed extra language allowance
- Additional shift bonuses
- Private Health Insurance – Premium Package provided for all Unisys associates after 6 months of tenure
- Home office allowance
- Last and foremost, a great team, as well as a lot of learning and training opportunities
About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics, and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.
