Dutch Speaking Back Office Representative

Overview

This is primarily a back-office role with occasional support for front-office activities when needed. It offers a structured environment where you’ll work through challenges without the typical pressures of a call center. Instead, you’ll have the chance to focus on important cases that directly impact customer satisfaction, all while being part of a supportive team. You’ll be using your Dutch language skills daily, and with full training provided, this role offers a calm, collaborative work atmosphere and genuine opportunities for career growth.

Waiting for you:

• Possibility to work full-time and part-time
• There is onboarding training (approximately 1 month) and support in daily tasks.
• Clear development path and real promotion opportunities – over 90% of promotions to higher positions are filled by internal employees.
• Working hours are flexible to suit your needs (we operate Monday to Friday, between 8:00 AM and 18:00 PM).
• Employee referral program – earn up to 500.000 HUF gross for referring a new employee.
• In the first 3 months, you will develop communication skills and learn to conduct conversations within set frameworks.
• Several other benefits: regular office massage, fruit days, cafeteria system, home office reimbursement, private health insurance, life and accident insurance and performance bonus and many events.

What does a typical day look like?

Your day is focused on resolving claims, damages, and delivery issues for Business, Private, and Preferred Customers. You’ll manage cases with a strong attention to detail and a customer-first mindset, ensuring seamless support and satisfaction. Key tasks include:

• Processing claims and damage reports promptly and accurately.
• Communicating professionally in written Dutch with customers and partners.
• Investigating delivery anomalies and collaborating with internal teams to resolve issues.
• Managing multiple cases simultaneously in a fast-paced environment.

You’re known for:

• Fluency in Dutch with strong written communication skills, ensuring clear and professional customer interactions.
• Proficiency in English for effective internal communication and training.
• A solid understanding of service excellence and the ability to support Business, Private, and Preferred Customers with care.
• Confidence in handling occasional outbound calls, especially in a follow-up or professional context.