What you’ll do:

Handle the inquiries usually via chat and email from customers and/or internal parties (only 3-5 calls /day, of max. 2 mins/call)
Order management: order entry, price checking, order clearing compliant with Eaton’s policies
Complaint handling
Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
Manage a variety of pre-sales or post-sales service functions
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
Resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
Foster an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships


Bachelor’s degree (BSC/BA)
Preferably 1-3 years experience in customer support, but we are also open to graduates if you are a Norwegian speaker


User level of MS Office (Outlook, Excel, Word)
Customer service attitude, strong attention to details, punctuality and problem solving mindset
Working knowledge in SAP/Oracle/Salesforce or other case management tools is an advantage


Competitive compensation and benefits package (annual bonus, cafeteria, medical insurance and many more)
Permanent contract in a fast-growing global company
Challenging projects in dynamic collaborative team
Flexible working solutions 

We make your growth matter – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Eaton Business Services Kft.

We're dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient and safe.

Everything we experience in our modern world is made possible by power. Planes. Hospitals. Factories. Data centers. Vehicles. The electrical grid. Every day, all around the world, people depend on technology, transportation, energy and infrastructure to live, work and thrive. And the companies who provide these products and services depend on us to help solve some of the toughest electrical, hydraulic and mechanical power management challenges on the planet. Because we never lose sight of what matters. And it's our job to make sure it works.

Established in July 2015, The Eaton Budapest BSC is dedicated to empowering seamless operations. As Eaton’s largest office location in EMEA and the region’s only hub for business services support, the BSC provides essential services. — from strengthening customer relationships, to enabling our electrical, industrial and corporate teams to deliver outstanding results.
The BSC helps Eaton businesses create exciting new power management technologies that keep our world moving every day. We make what matters work.

Our Business functions in the Budapest BSC:
-        Customer Care
-        Sales assistance & commercial management
-        Engineering
-        Supply Chain
-        Finance
-        Human Resources
-        IT
-        Legal
-        Data protection & Audit
-        Marketing

Facts & Figures:
650+ employees
35 age average
40+ nationalities
25+ language spoken
50%+ of leadership is women
10% interns

Benefits and perks

International and dynamic teams with many different nationalities and languages spoken
Possibility to stay within the company in the long term
Home Office
Modern Office Environment
Intern Referral Program
Volunteering opportunities
Well-Being programs

Bérezés: Változó