Customer Support Representative (English + another European Language Speaker)

Leírás

What you’ll do:

Handle the inquiries usually via chat and email from customers and/or internal parties (only 3-5 calls /day, of max. 2 mins/call)
Order management: order entry, price checking, order clearing compliant with Eaton’s policies
Complaint handling
Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
Manage a variety of pre-sales or post-sales service functions
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
Resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
Foster an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

Bachelor’s degree (BSC/BA)
Preferably 1-3 years experience in customer support, but we are also open to graduates if you are a Norwegian speaker

Skills:

User level of MS Office (Outlook, Excel, Word)
Customer service attitude, strong attention to details, punctuality and problem solving mindset
Working knowledge in SAP/Oracle/Salesforce or other case management tools is an advantage

Benefits:

Competitive compensation and benefits package (annual bonus, cafeteria, medical insurance and many more)
Permanent contract in a fast-growing global company
Challenging projects in dynamic collaborative team
Flexible working solutions 

We make your growth matter – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.