Customer Support Intern (Dutch Speaker)

Leírás

As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Tasks: 

Handles inquiries via email from customers and/or internal parties.
Order management: order entry, price checking, order clearing compliant with Eaton’s policies
Complaint handling
Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project
Handles a variety of pre-sales or post-sales service functions.
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

Requirements:

Valid full-time active student certificate or passive legal student certificate (in this case we can only accept applications from students under 25)
Strong written and verbal communication skills in English and Dutch (C1)
Experienced user of MS office
Strong analytical skills
Strong attention to details
Ability to work in a team

Advantage:

SAP knowledge is an advantage

Benefits:

Gaining experience in a fast-paced professional environment
Possibility to stay with the company in the long term
Hybrid work – 3 days office, 2 days remote (after the onboarding period of usually 1-2 months)
Modern Office Environment
Volunteering opportunities
Well-Being programs

Why is it cool to work for Eaton:

You can gain real life experiences in your field;
You can get real responsibilities in your work;
You can be part of a young and energetic team, where your voice and ideas matter just as much as anyone else’s;
You can get to know a lot of people from all around the world;
You can be part of entirely new and innovative projects;