As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.


Handles inquiries via email from customers and/or internal parties.
Order management: order entry, price checking, order clearing compliant with Eaton’s policies
Complaint handling
Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project
Handles a variety of pre-sales or post-sales service functions.
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships


Valid full-time active student certificate or passive legal student certificate (in this case we can only accept applications from students under 25)
Strong written and verbal communication skills in English and Dutch (C1)
Experienced user of MS office
Strong analytical skills
Strong attention to details
Ability to work in a team


SAP knowledge is an advantage


Gaining experience in a fast-paced professional environment
Possibility to stay with the company in the long term
Hybrid work – 3 days office, 2 days remote (after the onboarding period of usually 1-2 months)
Modern Office Environment
Volunteering opportunities
Well-Being programs

Why is it cool to work for Eaton:

You can gain real life experiences in your field;
You can get real responsibilities in your work;
You can be part of a young and energetic team, where your voice and ideas matter just as much as anyone else’s;
You can get to know a lot of people from all around the world;
You can be part of entirely new and innovative projects;

Eaton Business Services Kft.

We're dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient and safe.

Everything we experience in our modern world is made possible by power. Planes. Hospitals. Factories. Data centers. Vehicles. The electrical grid. Every day, all around the world, people depend on technology, transportation, energy and infrastructure to live, work and thrive. And the companies who provide these products and services depend on us to help solve some of the toughest electrical, hydraulic and mechanical power management challenges on the planet. Because we never lose sight of what matters. And it's our job to make sure it works.

Established in July 2015, The Eaton Budapest BSC is dedicated to empowering seamless operations. As Eaton’s largest office location in EMEA and the region’s only hub for business services support, the BSC provides essential services. — from strengthening customer relationships, to enabling our electrical, industrial and corporate teams to deliver outstanding results.
The BSC helps Eaton businesses create exciting new power management technologies that keep our world moving every day. We make what matters work.

Our Business functions in the Budapest BSC:
-        Customer Care
-        Sales assistance & commercial management
-        Engineering
-        Supply Chain
-        Finance
-        Human Resources
-        IT
-        Legal
-        Data protection & Audit
-        Marketing

Facts & Figures:
650+ employees
35 age average
40+ nationalities
25+ language spoken
50%+ of leadership is women
10% interns

Benefits and perks

International and dynamic teams with many different nationalities and languages spoken
Possibility to stay within the company in the long term
Home Office
Modern Office Environment
Intern Referral Program
Volunteering opportunities
Well-Being programs

Bérezés: gr. 2475 HUF/hour