Leírás

What success looks like in this role:

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.

Be inspired, encouraged and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks:

  • Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
  • Providing guidance to the client through the necessary steps to restore functionality
  • Being responsible to either solve the issue or assign up to Level 2 support
  • Coordinating Service Requests by follow up with the cross functional teams
  • Team up with your colleagues to collaborate on problem solving and identify major service solutions
  • Actively use the knowledge base to resolve problems and raise potential knowledge gaps
  • Coordinating and follow up Service Requests 

You will be successful in this role if you have:

  • Fluent English language skills
  • Native/close to native language skills in Portuguese (support language)
  • Experience in telephone technical support or any customer service related field is an advantage
  • Considerable familiarity with MS Office Suite particularly and the Windows environment in general
  • Attention to details and analytical mind-set
  • Ability to work on multiple and/or similar activities simultaneously
  • Outstanding team player attitude

Unisys Customer Service Team is for you, if you would like to:

  • Experience real customer and employee diversity
  • Be a trusted team member and have a supportive supervisor
  • Work in an ethical company culture where you can be yourself
  • Be part of our internal career development programs -we are working with a very large number of technologies, which
  • Gives you continuous opportunities to find your own path
  • Have unlimited access to our online training tool to improve your soft skills and technical capabilities 

What do we offer?

  • Hybrid working is supported
  • Monthly gross 35.000 HUF cafeteria – regardless of your weekly working hours
  • Fixed extra language allowance
  • Additional shift bonuses
  • Private Health Insurance – Premium Package provided for all Unisys associates after 6-months tenure
  • Home office allowance
  • Last and foremost, a great team, also a lot of learning and training opportunities
     

Please note that Unisys Corporation is continuously expanding scope and above position is opened with pipeline purpose for future opportunities. We will get in touch with you in case your profile match the criteria and provide you with further inputs about the selection.

Unisys

Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.

Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.

At Unisys Hungary, we are proud to play a vital role in supporting the region with our comprehensive range of services. With a dedicated team of over 700 talented individuals, we are committed to delivering excellence across multiple domains.

With two offices—one at WestEnd and the other at Budapest One—we ensure convenient accessibility for our team members. Our diverse workforce, representing over 20 nationalities, fosters a vibrant and collaborative work environment, enriching our collective expertise and creativity.

At Unisys Hungary, we are deeply committed to Corporate Social Responsibility initiatives, and as a net-zero company, we are actively working towards reducing our environmental footprint.

In addition to our core services, our Service Desk Department operates with a remarkable proficiency in nine languages, ensuring seamless support for our clients across diverse linguistic landscapes.

Bérezés: Compensation package tailored to recruit skilled professionals
Nyelvtudás:
Angol