Customer Care Representative

Leírás

Key Responsibilities:

• Provide exceptional customer service experience to our external customers and internal stakeholders in the field of administration, order management, quotations, master data.
• Processing and follow up all relevant requests within the division’s guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers’ requests or resolve issues to ensure timely handling of enquiries.
• Become proficient in Customer Relationship Management systems.
• Adhere to company policies, operational regulations and departmental training guidelines.
• Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
• Work on assignments/projects as required by business expectations.
• Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality.
• Maintain relevant daily customer service reports.
• Assess individual customer requirements and if required direct activities to appropriate partner departments.
• In order to meet the seasonal requirements of the business, it might be required to participate in cross training and cross support activities, which involve joining assignments to other customer service teams.